You can return your products in three easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
    For Click & Collect orders, registered customers should select the pickup location from their saved addresses, however if you are a guest customer, reach out to the call centre to place your return request and pickup address form.
  2. Wrap and seal your products in their original packaging.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4. We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 4-15 days. If you’ve paid by cash or Benefit Debit Cards, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher. 

II. Return to Store

  1.  Wrap your products in their original shipping packaging and bring them along with your invoice to any Splash or Centrepoint store in Bahrain.
  2.  Hand over your return - an authorised staff member will take your package.
  3.  If you’ve paid by card or PayPal, you can opt for a Credit Note, or receive a refund to your card, bank account or PayPal account. If you’ve paid by cash, you can ask for a cash refund, Credit Note or a refund to My Credit in your account. If you’ve paid by a Benefit Debit Card, you can ask for a Credit Note or a refund to My Credit in your account.

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging 
  2. Call us on 8000-1271 to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4.  We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 4-15 days If you’ve paid by cash or Benefit Debit Card, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher. 

Don’t forget to check our returns policy for a list of products that you cannot return.