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Splash BAH
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
View all 6
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Tracking and Delivery
8
When will I receive my products?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
Do you deliver to countries outside Bahrain?
View all 8
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 18
Returns Policy
29
What is your policy on returns?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was BHD 20 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?
View all 29
Returns Process
11
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
View all 11
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
7
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
Will I be charged for delivery?
View all 7
Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
8
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
Do I have to pay VAT on my charity donation?
View all 8
In-Store
17
What payment methods do you accept?
How do I apply for a job at Splash?
How do in-store returns and exchanges work?
Where’s my nearest Splash store?
What are Splash’s store timings?
View all 17
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Warranty
0
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 9
Kiosk
0
Other Information
12
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
Are the prices on your website different from the prices in-store?
What are security tags and why do I have to remove them?
View all 12
Business Update - BAH
Business Update
5
What measures are you taking to ensure the safety of my products?
I am unable to select my preferred store for click & collect
I have a credit note which expired whilst your stores were closed, is there anything I can do?
Your customer support team were meant to contact me, and they are yet to do so,
I am unable to contact your customer support centre.
Most popular questions
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
When will I receive my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions